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On this page you will find known issues and limitations that the development team is aware of, along with workarounds where applicable.

Rendering

FeatureIssue

Interior mode

Banding can occur on still-images in Interior Mode, when rendered with Network Rendering.

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titleDetails and possible solution

Region mismatches (brighter/darker) can happen when using Interior Mode for Network Rendering, especially for lower resolutions.

Possible solution: Try to increase the resolution of the image.


Interior Mode does not support material samples.

Caustics






Caustics have a different appearance in the Real-Time View and rendered output.

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-13292
also mentioned on ?


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titleDetails and possible solution

The Real-Time View uses a slightly different approach from the Output window when rendering, this is especially apparent when dealing with caustics with Interior Mode.

Possible solution: Try to increase the amount of samples.


Volumetric Caustics (for example, on Cloudy Plastics and in Scattering Media) are only supported in Interior Mode.

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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-13699
 
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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14046
also mentioned on also mentioned on Refractive Index and Scattering Medium


Volumetric Caustics are not rendered when Light Sources are contained inside a Scattering Medium volume.

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14254
also mentioned on also mentioned on Refractive Index and Scattering Medium


Render Passes

Passes with Interior Mode are missing Specular Reflections of Light Source materials.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14733


Depth Pass has artifacts when rendering is stopped before finishing with Interior Mode.

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14585


Opacity textures produce noise in Clown render pass in Product Mode.

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14756


Opacity textures produce noise in Diffuse pass in Product Mode.

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14760

Opacity textures are not supported by Shadow render pass in Product Mode.

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14757


Opacity textures are not supported by

Lighting

Refraction render pass in

Product

Interior Mode.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-1475914758


Opacity Bump textures are not supported by Depth render pass Render passes in Product Mode.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14761

Opacity textures are not supported by Refraction render pass in Interior Mode

14763


Caustics cast onto the ground material will not Show up in the caustics pass.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS

-14758Bump textures are not supported by Render passes in Product Mode

-15044



Materials and Textures

MaterialIssue
Multi-Material

EDU licenses cannot render multi-materials.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14763

Materials and Textures

The corrupted sub-material will be shaded solid black, without any possibility to change the appearance.

Workaround: Avoid using a single Geometry Node for multiple sub-materials of a Multi-Material.
MaterialIssue

15539


Cutaway

Opacity maps on cutaway caps are not supported

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14279
Also mentioned on Cutaway



Fade Animations are not supported with cutaway materials 

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14202
Also mentioned on Cutaway and Part Animations



Co-planar surfaces may produce artifacts with inherit/material caps

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14191
 Also mentioned on Cutaway


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titleDetails
If you have two co-planar parts where one is excluded form the cutaway and you use inherit caps or material caps. Artefacts can occur on the surface of the excluded material.



Cutaway material may interfere with shadows on the environment ground

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-13559
Also mentioned on Cutaway


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titleDetails and workaround

If the cutaway object touches the environment ground it will cut that just as it cuts into regular parts.

Workaround: Add a groundplane (Edit > Add Geometry > Add Ground Plane) and exclude it from the cutaway.



When the Camera is inside the cutaway object, Color caps and Material caps are not working as intended

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14851
Also mentioned on Cutaway


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titleDetails

When using material caps or color caps and the camera is positioned inside the the cutaway object, all objects in the scene will be displayed with the cap material/color.



Cutaway with inherit caps used on translucent materials may produce artefacts.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-13758
Also mentioned on Cutaway



Excluded objects in cutaway have incorrect reflections

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14699
 Also mentioned on Cutaway


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titleDetails
Objects excluded by cutaway show reflections of the inside of the object being cut.



Bad shadows on excluded cutaway objects

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14702
 Also mentioned on Cutaway


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titleDetails
The shadows on excluded objects appear as if the cut objects are still visible.
Wrong shading on Toon material when used for cutaway with inherit caps or as material caps



Fade Animation is not supported when viewing through a Cutaway object.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-1453414202
Also mentioned on Part Animations



Scattering Media and Cutaway materials in the same scene will sometimes lead to undesirable results.

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titleWorkaround

Possible workaround: Try to disable Material Contour in the Advanced settings of the Toon material.

Fade Animation is not supported when viewing through a Cutaway object
Details
  • If there is overlap between the cutaway and the Scattering Medium, and the Scattering Medium object is set to be excluded, the resulting image can have visual errors.
  • Cutaway material does not allow scattering medium to be seen through the cutaway material.


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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14202
mentioned on Part Animations
-15514
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serverSystem JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15029


Geometry nodes

Some geometry may not show Flakes/Bubbles.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14754


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titleDetails

Some CAD formats i.e. .3dm, .c4d may be imported as several triangle groups and then merged making the body unfit for Flakes/Bubbles.

Workaround: Import with NURBS and Re-Tessellate.


Geometry nodes don't respect disabled state.

Sub-materials of a Multi-Material may become corrupted when the same Geometry Node is connected to multiple sub-materials.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15050

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titleDetails and workaround

Displacement

When applying Displacement to geometry with hard edges, these edges become split.

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/wiki/spaces/FI/pages/457113715 also mentioned on Geometry Node Types


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titleDetails

Hard model edges become split. Left cube is with hard edges, on the right the cube has a small fillet on the edges.

Workaround: Applying blends in CAD usually solves the issue.


Area Light

ZSpheres transferred from ZBrush are not supported for Area Light

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-6529
 also mentioned on Geometry Node Types


Multi-Layer Optics

Multi-Layer Optics do not support nested dielectrics/liquid interfaces.

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serverSystem JIRA
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-13841
 


Scattering Medium

Overlapping objects with Scattering Medium may have shading issues.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-14321
 


Measured Material

Measured material shows black spots in bump cavities at grazing angles.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15541
 


UV Mapped Textures

UV mapped textures applied to NURBS objects in Rhino are not mapped properly

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15565
 

Importers


Camera

Different units in the same model may cause issues with animation when importing into KeyShot
fromFeatureIssue

Creo

Depth of Field

Rendering with High Depth of Field values, under Custom Control option, causes labels to be stretched and pixelated.

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titleWorkaround

Workaround: Use the Maximum Time or Maximum Samples Rendering options.


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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15440
 


Panoramic Camera behavior is significantly different when "Use GPU (enable effects)" is disabled in Preferences

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15395
 


XR

FeatureIssue

Deleting animation associated to animation XR causes crash


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serverSystem JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15585
 


Configurator / Presentation Mode / Viewer

9167from
FeatureIssue
Presentation mode/ KeyShot Viewer

In vertical layout, thumbnails may overflow to other panels e.g when the panels reappear after auto-hide. The overflow disappears when the panel is scrolled.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15226
 


KeyShot Viewer's vertical layout places the "powered by KeyShot" mark in the vertical center of the scene.

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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-

15485
 


Sometimes Multi-materials are shown even though they are a part of a Material Way.

Expand
titleDetails

If the imported Creo assembly overall is in inches but one or more parts are in millimeters, animation on those parts might not act as expected in regards of size and position.

Plugins

Details: It usually happens the second time a scene with Material Ways are shown in Presentation mode, within the same KeyShot Session

Workaround: Restart KeyShot and open the scene again.


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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15562
 


Configurator "UI Size" value input does not properly update UI size in Preview mode.

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serverSystem JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15295
 



UI

FeatureIssue

Color Picker

The color picker input is offset from the mouse pointer when High DPI is enabled


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serverIdeb60244f-f3e5-32d4-8080-af1ca2b1f526
keyKEYS-15166
 



Plugins/Import

From/formatIssue

NX

NX plugin always opens KeyShot 7 if installed.

Expand
titleDetails

Workaround: Uninstall KeyShot 7, Export using NX plugin, or save scene from KeyShot 7 and open in KeyShot 8.


NX plugin always opens new KeyShot session when clicking Update.

Expand
titleDetails

Workaround: Export .bip from plugin and use Import > Update Geometry.


NX plugin does not show progress dialog when sending to KeyShot 8.

Rhino

Rhino plugin always opens new KeyShot session when clicking Update.

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titleDetails

Workaround: Export .bip from plugin and use Import > Update Geometry.


Alembic

On Windows: Installing KeyShot "for everyone" on windows Breaks the Alembic (.abc) importer.

Expand
titleDetails

Workaround: Install KeyShot "just for me".




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